At mahjong88, your privacy is treated as a priority — not a formality. This Policy explains what personal data we collect, why we collect it, how it is used, and the rights available to you as a Member of our platform.
Six principles that define how we approach data stewardship for every mahjong88 member across Malaysia.
All data transmitted between your device and mahjong88 is protected by 256-bit SSL/TLS encryption. Sensitive fields such as payment details are encrypted at rest using industry-standard algorithms.
mahjong88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used exclusively to operate your account and improve our services.
You have the right to access, correct, and request deletion of your personal data at any time. Requests are processed within 30 days. Our data team is reachable via email at all hours.
We collect only the data strictly necessary to verify identity, process transactions, and provide our services. We do not collect data speculatively or build behavioural profiles for advertising.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, or resolve disputes. Retention periods are documented for each data category.
In the unlikely event of a data security breach affecting your personal information, mahjong88 will notify affected Members and relevant authorities within the timeframes required by applicable data protection law.
This Privacy Policy ("Policy") describes how mahjong88 ("Company", "We", "Us", "Our") collects, uses, stores, and discloses personal information obtained from individuals ("Members", "Users", "You") who access or use the mahjong88 platform located at https://mahjong88.cam/ and all associated services (collectively, the "Platform").
mahjong88 is committed to protecting the privacy of its Members and handling all personal data with transparency, integrity, and in accordance with applicable data protection standards. This Policy applies to all personal data processed in connection with your use of the Platform, regardless of the device or channel through which you access it.
By registering an account on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact support to close your account.
Scope: This Policy applies to personal data collected directly by mahjong88 through the Platform. It does not cover data practices of third-party services (such as payment processors) that operate under their own independent privacy policies.
For the purposes of this Privacy Policy, the following terms shall have the meanings attributed to them below:
mahjong88 collects personal data across several categories, each serving a specific and documented purpose:
| Data Category | Examples | Retention |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | 7 years post-closure |
| Contact Data | Email address, Malaysian mobile number, residential address (city, postcode) | Account lifetime + 5 years |
| Financial Data | Deposit/withdrawal history, transaction amounts in MYR, payment method references (masked) | 7 years post-transaction |
| KYC Documents | Government-issued ID scans, proof of address, selfie verification images | 7 years post-closure |
| Technical Data | IP address, device type, browser, OS version, session timestamps, geolocation (country/city level) | 13 months rolling |
| Behavioural Data | Pages visited, games played, wager amounts, session durations, feature usage | 24 months rolling |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | 3 years post-resolution |
mahjong88 does not collect or store full payment card numbers. Payment card data is tokenised by our PCI-DSS compliant payment processor. We retain only masked card references (e.g., last four digits) for account reconciliation purposes.
Personal data is collected through the following channels and interactions:
mahjong88 processes personal data only for legitimate, documented purposes. The primary purposes are:
mahjong88 processes personal data on one or more of the following legal bases:
mahjong88 does not sell, rent or trade personal data to third parties. Data is shared only in the following limited and documented circumstances:
All third-party data processors engaged by mahjong88 are required to handle personal data in accordance with contractual data processing terms that impose obligations equivalent to those applied by mahjong88 itself.
All financial transactions on the mahjong88 Platform are processed in Malaysian Ringgit (MYR) through approved Malaysian payment channels. We take the security and privacy of financial data seriously.
Chargeback Investigations: In the event of a payment dispute or chargeback, mahjong88 may disclose relevant transaction records — including device data, IP address, and session logs — to the relevant payment provider for the purpose of resolving the dispute.
The mahjong88 Platform uses cookies and similar tracking technologies to operate core functionality, improve user experience, and analyse platform usage. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Note that disabling certain cookie categories may affect Platform performance or require you to re-authenticate on each visit.
mahjong88 does not use third-party advertising cookies or cross-site tracking technologies. No cookie data is shared with advertising networks or social media platforms.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, comply with applicable legal obligations, resolve disputes, or enforce contractual rights. The retention periods set out in the data table in Section 3 are applicable to each category.
Upon the expiry of the applicable retention period, personal data is either securely deleted, anonymised, or pseudonymised in accordance with our internal data lifecycle management procedures.
Extended retention may apply where:
As a Member of the mahjong88 Platform, you have the following rights with respect to your personal data. Requests may be submitted by emailing [email protected] and will be responded to within 30 calendar days.
mahjong88 will acknowledge all data rights requests within 5 business days and provide a full response within 30 calendar days. Complex requests may require up to 60 days, in which case you will be notified of the extension.
mahjong88 implements a comprehensive set of technical and organisational security measures designed to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
While mahjong88 employs best-practice security measures, no system is entirely immune to risk. In the event of a data breach affecting your personal data, we will notify you and relevant authorities within the timeframes required by law.
The mahjong88 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. All account registrations undergo age verification as part of our KYC process.
If mahjong88 becomes aware that personal data has been collected from an individual under the minimum age requirement, such data will be deleted without undue delay, the associated account will be permanently closed, and any funds credited to that account will be subject to review prior to any return.
Parents or guardians who have reason to believe that a minor has registered on the Platform are encouraged to contact us immediately at [email protected] so that appropriate action can be taken without delay.
mahjong88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, platform functionality, or our data processing practices. Material amendments — those which substantively alter how personal data is processed — will be communicated to Members by:
Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. We recommend reviewing this page periodically. If you do not agree with an amended Policy, you may contact our support team to close your account before the changes take effect.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the mahjong88 data team through the following channel:
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When submitting a data rights request, please include your registered username, the specific right you wish to exercise, and — where applicable — a copy of a government-issued ID to allow us to verify your identity before processing the request. Formal data rights responses will be provided within 30 calendar days.
Your data is encrypted, never sold, and processed only as needed to run your account and keep it safe. Explore Malaysia's most trusted online casino and sportsbook — 21+ only.